Services

Interpretation, staffing, and enterprise workforce solutions

Every engagement is scoped around your operating environment, quality expectations, and reporting needs. Pricing is provided by proposal only.

Over-the-Phone Interpretation (OPI)

On-demand telephone interpretation delivered by trained interpreters across a wide range of languages, 24 hours a day.

Business benefits

  • • Fast connect times
  • • Broad language coverage
  • • 24/7 availability
  • • Scales with call volume

Typical use cases

  • • Patient intake and clinical calls
  • • Member service lines
  • • Public benefits hotlines
  • • Legal intake and case coordination

Industries served

  • • Healthcare
  • • Insurance
  • • Government
  • • Legal

Video Remote Interpretation (VRI)

Video interpretation for scenarios where visual context — expression, materials, procedures — improves accuracy and empathy.

Business benefits

  • • Visual context supports accuracy
  • • Rapid access to specialized interpreters
  • • Fits clinical and legal workflows
  • • Works on tablets, kiosks, and browsers

Typical use cases

  • • Bedside encounters
  • • Telehealth
  • • Legal consultations
  • • Case-management video sessions

Industries served

  • • Healthcare
  • • Legal
  • • Insurance
  • • Social services

Healthcare Interpretation

Medically-oriented interpretation supporting hospitals, clinics, telehealth providers, insurers, and community health organizations.

Business benefits

  • • HIPAA-trained interpreters
  • • Clinical terminology familiarity
  • • Empathetic, patient-first communication
  • • Reliable coverage across shifts

Typical use cases

  • • Hospital and clinic encounters
  • • Telehealth
  • • Member support lines
  • • Care coordination

Industries served

  • • Healthcare
  • • Insurance

Government Language Support

Language access for public agencies serving multilingual communities, delivered under applicable client and contractual requirements.

Business benefits

  • • Broad language coverage
  • • Consistent process controls
  • • Clear escalation paths
  • • Documentation and reporting

Typical use cases

  • • Public benefits
  • • Constituent services
  • • Community outreach
  • • Language access programs

Industries served

  • • Government
  • • Public services
  • • Social services

Nearshore Staffing

Bilingual and multilingual professionals hired and managed in aligned time zones for continuous operational coverage.

Business benefits

  • • Time-zone alignment
  • • Cost efficiency vs. onshore hiring
  • • Rapid ramp
  • • Managed by LGP or embedded with your team

Typical use cases

  • • Contact-center expansion
  • • Back-office operations
  • • Support desks
  • • Bilingual sales & retention

Industries served

  • • Enterprise
  • • Insurance
  • • Financial services
  • • Utilities

Multilingual Contact Center Services

Inbound and outbound contact-center capacity across multiple languages, delivered with the QA and reporting your program requires.

Business benefits

  • • Trained multilingual agents
  • • Configurable QA program
  • • Reporting cadence you define
  • • Flexible seat scaling

Typical use cases

  • • Member and customer support
  • • Claims and coverage inquiries
  • • Retention campaigns
  • • Outbound follow-up programs

Industries served

  • • Insurance
  • • Healthcare
  • • Financial services
  • • Enterprise

Business Process Outsourcing

End-to-end managed workflows — back-office and customer-facing — designed around your standards, systems, and reporting expectations.

Business benefits

  • • Process discovery and documentation
  • • Managed workforce
  • • Continuous improvement
  • • Consolidated reporting

Typical use cases

  • • Data processing
  • • Verification and eligibility workflows
  • • Application intake
  • • Document-based operations

Industries served

  • • Insurance
  • • Healthcare
  • • Government
  • • Enterprise

Customer Service and Retention

Dedicated retention-focused teams supporting churn reduction, save programs, and customer-lifetime-value expansion.

Business benefits

  • • Retention-trained agents
  • • Multilingual coverage
  • • Save-script optimization
  • • Detailed outcome reporting

Typical use cases

  • • Renewals
  • • Save desks
  • • Downgrade prevention
  • • Post-cancel win-back

Industries served

  • • Subscription businesses
  • • Utilities
  • • Insurance
  • • Financial services

Sales Development

Trained SDR capacity to accelerate qualified pipeline for B2B teams with quality-controlled outreach.

Business benefits

  • • Dedicated SDRs
  • • Playbook development
  • • CRM discipline
  • • Weekly reporting and QA

Typical use cases

  • • Outbound prospecting
  • • Inbound qualification
  • • Event follow-up
  • • Multi-channel sequences

Industries served

  • • Enterprise B2B
  • • SaaS
  • • Professional services

B2B Lead Generation

Structured outreach programs with clear qualification criteria, quality control, and reporting.

Business benefits

  • • Defined ICP and qualification
  • • Compliance-aware processes
  • • Consistent reporting
  • • Handoff to sales built-in

Typical use cases

  • • Account research
  • • List building & enrichment
  • • Multi-touch outreach
  • • Meeting-set programs

Industries served

  • • Enterprise B2B
  • • SaaS
  • • Professional services

Recruitment and Workforce Management

Managed recruitment, screening, onboarding, and workforce management — including bilingual talent and specialized roles.

Business benefits

  • • Structured screening
  • • Onboarding curriculum
  • • Ongoing workforce management
  • • Reporting and analytics

Typical use cases

  • • Interpreter recruitment
  • • Bilingual agent hiring
  • • Program ramp support
  • • Ongoing workforce operations

Industries served

  • • Any